1. Information We Collect
We collect information to provide and improve the TaxWise service:
Account Information: Full name, email address, phone number, and password when you create an account.
Tax Profile Data: Employment status, income sources, salary range, TIN, state of residence, and employer details you provide during onboarding.
Financial Data: Bank statements you upload (CSV, Excel, or PDF files), transaction data extracted from those statements, and AI-generated classifications.
Usage Data: How you interact with the app, feature usage, session duration, and device information for analytics and improvement purposes.
2. How We Use Your Data
Your data is used exclusively to provide the TaxWise service:
- Parse and extract transactions from your bank statements
- Classify transactions using AI for tax categorization
- Calculate your tax liability based on Nigerian PITA regulations
- Generate tax filing exports (Form A Annual Returns)
- Provide AI-powered tax guidance through the assistant
- Send important account and filing notifications
- Improve our classification accuracy and service quality
We never use your financial data for advertising, marketing to third parties, or any purpose unrelated to your tax filing.
3. Data Storage & Security
We take the security of your financial data extremely seriously:
- AES-256 Encryption: All data is encrypted at rest and in transit using industry-standard AES-256 encryption
- Secure Infrastructure: Our servers are hosted on SOC 2 compliant cloud infrastructure with automatic backups and DDoS protection
- Access Controls: Strict role-based access controls ensure only authorized systems process your data
- Statement Processing: Bank statements are processed in isolated, encrypted environments and raw files are not permanently stored after extraction
- Password Security: Passwords are hashed using bcrypt and never stored in plain text
- Regular Audits: We conduct regular security audits and penetration testing
5. Your Rights
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Access: Request a copy of all personal data we hold about you
- Rectification: Correct inaccurate or incomplete personal data
- Deletion: Request permanent deletion of your account and all associated data
- Portability: Export your data in a machine-readable format
- Objection: Object to processing of your data for specific purposes
- Withdraw Consent: Withdraw consent for data processing at any time
To exercise any of these rights, contact us at privacy@taxwise.ng. We will respond within 30 days.
7. Data Retention & Deletion
We retain your data only as long as necessary to provide the Service:
- Active Accounts: Data is retained while your account is active
- Deleted Accounts: All personal data is permanently deleted within 30 days of account deletion
- Bank Statements: Raw uploaded files are deleted after transaction extraction is complete
- Transaction Data: Retained until you delete the filing or your account
- Backups: Encrypted backups are retained for 90 days for disaster recovery, then purged
You can delete individual filings, statements, or your entire account at any time through the app settings.
Questions about this policy?
Contact us at privacy@taxwise.ng or write to TaxWise Technologies Ltd., Lagos, Nigeria.